Free Resume Examples
Customer Support Specialist Resume Examples & ATS Keywords
The exact keywords ATS software scans for in customer support specialist resumes, the mistakes that get them rejected, and a real bullet rewrite.
Keywords ATS software scans for
Include the ones that genuinely match your background, don't keyword-stuff.
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Tools and technologies to name
Relevant certifications
ATS checklist for customer support specialist resumes
Name the ticketing tools you used, spelled exactly.
State the ticket or interaction volume per day.
Include quality metrics: CSAT, first response time, resolution time.
List foreign languages with the level written in words.
Common Customer Support Specialist resume mistakes
Describing tasks ("answered customers") without ticket volume and resolution time.
Leaving out the satisfaction score (CSAT) or other quality metrics.
No mention of the ticketing tools used.
Writing "answered customers" without volume and results.
Missing satisfaction and time metrics.
No mention of how you handled difficult cases.
Weak vs. strong bullet example
Weak
Answered customer questions by email and chat.
Strong
Handled over 60 tickets per day in Zendesk, with a 96% CSAT and an average first response time under 10 minutes.
Weak
Answered customer questions.
Strong
Handled over 60 tickets a day in Zendesk, with a 96% CSAT and an average first response time under 10 minutes.
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